Petite Paw Grooming
Luxury Small Dog Grooming
(Currently only up to 35lbs)
Internationally Certified Professional Groomer, IPG Inc.
Accepting new clients!
Fill out the New Client Form on my Contact page!
Call or Text
(802)274-6292
Our Policies
Our goal at Petite Paw Grooming is to always go above and beyond for you and your pets to the best of our ability! In our salon we offer many different luxury products designed to tailor to you and your dogs' specific wants and needs. We understand every dog is different, so we have created services and an environment to accommodate those needs. Offering both traditional appointments and one-on-one appointments to meet those needs. We value quality over quantity and while we always do our very best to make sure your pet goes home looking its best, when necessary, we will always value your pets comfort and safety over vanity. I hope to bring a bit of luxury and expansive knowledge to the grooming industry here in Vermont and I want my salon to be a happy and comfortable place for all my pet clients.
By signing Petite Paw Grooming’s service agreement you are agreeing to the following Policies:
Drop-off/Pick-up Policy
In order for Petite Paw Grooming to maintain a calm and less stressful environment by having only a few dogs in the shop at a time, we ask that you follow the following guidelines for drop off and pick up:
When dropping off we ask that you do not arrive more than 5 minutes before your scheduled appointment time. We will do our best to give you an estimated time for when your pet will be ready.
Please, do not arrive late for your scheduled appointment, if you are more than 10 minutes late it may need to be rescheduled if our schedule does not allow for much leeway that day and you will be charged the late cancelation/no-show fee.
We will either text you or call you 30 minutes before your pet is going to be done, if you need more time to get back, please let us know and we will call earlier. Once you receive the text or call about your pet almost being done, please arrive within 30 minutes of the time you receive the text or call.
This is to ensure that only a few dogs are in the shop at the same time to allow for a less chaotic environment.
If you are late picking up your pet (past the 30 minute mark) there is a chance of a late pick up fee. The fee starts at $5 and will go up depending on how late your are.
Late Cancelation/No-Show Policy
Because Petite Paw Grooming is by appointment only there is a late cancelation/no-show policy in place in order to avoid loss of revenue that is needed in order for my business to stay open.
Late cancelation - Petite Paw Grooming needs at least 48hrs notice if you are unable to make it to your scheduled appointment in order for us to have time to hopefully fill the spot. If you must cancel within the 48hr before your scheduled appointment there will be an attempt to fill your spot, if it is unable to be filled there will be a late cancelation fee of the full cost of the appointment charged to the card-on-file, if the spot is able to be filled then there will be no fee charged.
No-Show - If you do not show up for your appointment or arrive too late for your appointment there will be a no-show charge of the full cost of the grooming appointment charged to the card-on-file.
In cases of multiple no-shows or late cancelations, Petite Paw Grooming reserves the right to require a deposit before scheduling new appointments for up to the full cost of the grooming if we feel it is necessary. This deposit will go toward the cost of the scheduled appointment.
** Because we live in Vermont, in the case of inclement weather during the winter, only the late cancelation fee may be waved depending on the situation. If you do not call or text to cancel in these situations, it will be considered a no-show.
Safety First Policy
At Petite Paw Grooming your pets safety and comfort is our top priority. This can sometimes mean that your grooming appointment will end up being one of comfort over vanity. We will never force your pet through specific grooming procedures if we believe it will harm your pet either physically or emotionally. This can include, but is not limited to, nail trimming, lifting legs, de-matting their hair, drying them, or bathing them. Some dogs are truly terrified of some aspects of the grooming process and may need to be desensitized and slowly introduced to the process, this can look like coming in more regularly and doing less during each appointment to reduce the stress on them, or having you help desensitize them to sounds and feelings at home between grooming appointments. As much as we absolutely love making your pet look adorable and beautiful, your pets comfort and safety is far more important and we will advocate for your pets comfort and safety when necessary.
In cases of pets becoming aggressive for any reason, Petite Paw Grooming reserves the right to stop the grooming at any point. We will not put your pet or ourselves in danger in order to force them to be groomed. You must inform Petite Paw Grooming if your pet has ever bitten or even shown signs of biting for any reasons, so that we can take precautions when necessary.
Petite Paw Grooming requires a copy of your pets rabies vaccination before coming in for an appointment, this includes updated rabies as they go out of date. And we reserve the right to cancel any appointment if the vaccination record is not presented to use before the appointment.
You must let Petite Paw Grooming know if your pet has any current or new injuries before or at the time of their grooming appointment. This is so we may be able to better accommodate your pet if necessary. Some injuries will prevent your pet from being able to be groomed, grooming can irritate old injuries or make new injuries even worse. Please ask your vet if they believe your pet is healthy enough to be groomed and if your pet has had any recent surgeries be aware we can not groom them until the wounds are fully healed in order to prevent infections, this includes spay and neuter surgeries.
Flea/Tick Policy
Petite Paw Grooming does NOT treat flea for you. This is because they are highly transferable and I can not risk our pets or other clients pets getting them. If a small amount is found during the grooming process we will use an all natural flea shampoo and there will be a fee of $35 added to your appointment. If your pet is infested you will be contacted immediately to pick up your pet, a fee of the full cost of the grooming will be charged due to the loss in revenue and the inconvenience of needing to deep clean after. The fleas must be treated by you and your veterinarian before you can rebook your appointment and you must wait at least 2 to 3 weeks from the time of treatment depending on how bad the infestation is because of the life cycle of the fleas.
Petite Paw Grooming will remove ticks if they are found on your pet. If more than 5 ticks are found there may be a fee for removal of what is found. If your pet is infested with ticks you will be called to pick up your pet as soon as possible and it will need to be see by your vet and be cleared by your vet before returning for a new appointment. In the case that your pet is sent home due to ticks the full cost of the grooming appointment will be charged due to the loss of revenue.
Payment Policy
Petite Paw Grooming accepts the following forms of payment - Cash, Credit/Debit Cards, Checks, Venmo and Paypal. We also require a card-on-file and that can be used upon your request. The card-on-file is only used in the cases of you requesting us to use it to pay for your appointment, cases of no-shows, late cancelations (when no other form of payment is given), or in the case of Checks bouncing/being returned by the bank. Payment must be given at the time of service and a fee may be charged if the payment becomes delayed for any reason.
If one or more Checks bounce or are returned by the bank, Petite Paw Grooming reserves the right to charge an inconvenience fee to cover the bank fees and reserves the right to refuse the use of Checks for future appointments.